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Exclusive Resorts is the world’s foremost private club for luxury vacations, the orchestrator of once in a lifetime experiences all around the globe. If you are smart, motivated, and want to help people fulfill their dreams, this is the place for you. Of course, that's not all it takes. You'll also need a passion for travel, a team attitude and strong service orientation, and a constant commitment to excellence.
If you are interested in one of the open positions listed below, click on the "Show More" link for a job description and the opportunity to apply for that specific position. Unless indicated otherwise, positions are located in Denver, CO. Thanks for visiting us, we will contact you if more information is needed.
Don't see a job that's a perfect fit for your experience? We still encourage you to send us your resume through the General Application link below! We are always looking to add outstanding talent to our team.
You support the Concierge and Residence Manager (concierge staff) staff with various guest-related tasks therefore freeing them to focus on guest arrivals, check-outs, and otherwise delighting Exclusive Resorts members and their guests. This is a seasonal position needed through approximately April 15, 2017 and is expected to work approximately 25 - 30 hours per week.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
You’re the right kind of person if you’re someone who has proven him or herself for a year or two in a support role, front desk associate, concierge, or something similar. Because you will have a lot to keep organized at once, you’re energetic, creative, and organized. If you are service-minded and like to play a role in wow’ing our members and working with some amazing vacation homes in North Lake Tahoe, then please check us out!
Your primary role is to help and support the Residence Manager/Concierge who is planning and executing flawless vacation experiences for our members. This is a key support role in that we offer our members a high level of pre-arrival communication and in-residence contact, as well as ensure that everything about their residence as well as their activities and service is equal to that of a five star resort.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
You’re the right kind of person if you’re someone who has the ability to be flexible. This is not a desk job where the same checklist is completed each day. Our members travel schedules and requests dictate how we prioritize certain tasks and projects and the ability to be organized, proactive and also go with the flow are all important.
As the Concierge Assistant, you must be very familiar of the city and surrounding areas, as you will help ensure that all member offerings are appropriate and we have accurate information. Additionally, you must possess a strong work ethic, exceptional customer service skills, superior written skills, ability to follow-through with all requests, ability to anticipate Concierge and Member needs, excellent judgment and strong decision making skills and abilities.
We are looking for the type of person who enjoys a varied schedule and task list. One day, you may be working quietly from your home office updating written materials and preparing itineraries; the next day you may be actively moving between our homes meeting and conversing with members, stocking groceries and running errands. This position is perfect for someone with a flexible schedule and can sometimes self-manage based on the needs of the day or week. You are also someone who likes the idea of working a part-time schedule that may include evenings, weekends and holidays.
You communicate with members and guests to make all pre-arrival arrangements, and conduct internal and external correspondence with members. By the time the members meet you in person, they’re already going to have a relationship with you! You’re also working to establish and manage numerous relationships with suppliers such as activity companies, restaurants and transportation companies. These are the people you will interface with to make your members’ vacation experiences are truly memorable. That is what we do. Are you the kind of person who wants to be a part of this? We are offering this position for January 1 through mid-April, 2017.
You’re the right kind of person if you’re someone who has proven him or herself for a couple years by now in the role of Experience Creator, Vacation Wow-er, Top Relationship Builder, Creative Doer and Fun, Fabulous, and Friendly Organizer. Maybe you do this by anticipating needs and not just exceeding expectations them but blowing them out of the water – show us what you can do!
As the Concierge, you must possess a thorough knowledge of the destination, as you are the local guru for all things Deer Valley and the surrounding areas. Additionally, you must possess a strong work ethic, exceptional customer service skills, ability to follow-through with all requests, good judgment and strong decision making skills and abilities.
Previous experience as an active concierge is preferred (2-4 years). We’re looking for the kind of person who has been a concierge who got out from behind the desk and really interacted with their guests. Other relevant experience that would be considered would be front desk experience, pbx and reservations. Previous supervisory experience is a plus, but not required. You are also someone who likes the idea of working a schedule that may include evenings, weekends and holidays.
Don’t see what you’re looking for and want to send us your resume anyway? Click apply now to submit your application for any upcoming position(s) not posted. Please include a cover letter expressing the role(s) you would be interested in and your qualifications to match. Since we may have a lot of general applications come through, we still encourage you to apply specifically to any job that is currently open or recently became available.
JOB SUMMARY: The Inside Sales Representative will play a fundamental role in achieving our ambitious Member acquisition and revenue growth objectives. In this role, you must be comfortable making dozens of calls per day, generating interest, and helping to qualify prospects for the Regional Directors whom you support. This is a great opportunity to contribute to the sales efforts, while learning about the sales organization to see how far you can go.
The Lead Maintenance Technician is responsible for the daily/routine maintenance of the destination homes/buildings and various facilities on property. Areas of knowledge and experience would include carpentry, journey level skills in electricity and controls, journey level skills in air conditioning/heating and refrigeration, journey level skills in plumbing, and preventative maintenance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Pools and Whirlpools:
The Maintenance Manager is responsible for the daily/routine maintenance of the resort buildings of various facilities on property. Areas of knowledge and experience would include carpentry, journey level skills in electricity and controls, journey level skills in air conditioning/heating and refrigeration, journey level skills in plumbing, and preventative maintenance. Incumbents demonstrate the knowledge skills and ability gained through related work experience. Under general supervision, incumbents directly or indirectly assist General / Contributing Maintenance Technicians by applying principles and practices of facilities operations, maintenance techniques and methods of skilled building maintenance practices, to routine tasks associated with engineering related projects. Performs multi-skilled duties in the maintenance and repair of resort buildings, systems and equipment. The incumbent performs the same kind of work as a Technician II, the main difference between this job may be distinguished from level II in that the facilities managed by incumbents at this level are made more complex by building systems, more occupants or may functionally supervise other employees.
Requires a minimum or an equivalent completion of a technical program and five years of general building maintenance experience. Must have one year or equivalent experience at Contributing Maintenance Tech II. The ability to establish and maintain effective working relationships with guest, vocational students, and coworkers is also required. Must be willing and able to work a flexible schedule that includes evening and weekend duty. The equivalent combination of education, training, and experience may be considered.
Support the Member Services department with scheduling, reporting, operations and all other office needs as determined by the Directors of Member Services and Manager of Member Operations.
A Membership Account Manager manages a designated portfolio of Exclusive Resorts Club Members. Our members have a high level of expectations for their Club and their personal Membership Account Manager so you’ll need to be able to keep track of many things at once and have a high level of organization and be an expert on building personal relationships and maintaining them over the years. You will have many email and phone conversations with your members to recognize opportunities to help them enjoy the Club even more – suggesting a new destination for them, surprising and delighting them on their trip, and even suggesting an upgrade to their membership if you think it’s the right thing for them. We’ve been around for over 10 years, but we’re still young and hoping to keep things fun and exciting! We encourage creativity and innovation!
REGIONAL SALES DIRECTOR
Exclusive Resorts is not merely the world’s leading destination club, but a discerning and sophisticated community. Founded in 2002 and acquired by Steve Case (co-founder of AOL.com), we've delivered more than 200,000 vacations for our 4,000+ Members and their families. Our purpose is to care for our members like family, so that they can focus on what matters most – time together. We do this by providing access to our incredible residence collection of 400+ homes and our unparalleled Experience Collection. At Exclusive Resorts, we pride ourselves on our relationship-based service. Our team anticipates every want and whim. Our amazing people make this possible.
We are seeking a proven sales professional with experience in the luxury market. This individual will be self-motivated, polished, and results oriented with a high degree of emotional intelligence. Our ideal candidate will be comfortable selling to high net worth individuals and have strong business acumen and understanding of the sales process. Position is located in Southern California.
MAJOR DUTIES & RESPONSIBILITIES: