Best known for his thoughtful and jovial personality, Concierge Antonio Hernandez of Real del Mar, Mexico, has been creating unforgettable vacation experiences for Exclusive Resorts Members since 2009. Once a beloved butler at Esperanza, Antonio was then promoted to Details Manager. In this position, he was in charge of gathering as many details about the upcoming guests as possible to make their stays comfortable--and unforgettable. “ When Esperanza hotel had an upset guest, they sent Antonio to resolve the situation. The guests always left happy,” says his manager, David Lozano. “Still to this day I do not know how he did it!”

In his current role as Concierge in Real del Mar, Antonio cares for guests and consistently goes above and beyond the call of duty. David explains, “There are a lot of amazing examples of his devotion to our Members, but the first that comes to mind is this: During his first month as Concierge, he was inspecting a house for a Members’ arrival and he fell from the stairs of the house and broke his ankle. The manager at the time told him to go to the hospital immediately, but he waited for the Member to arrive so he could personally greet them and performed the whole check-in with a swollen foot. After that, he got a cast and managed to visit the Member every day, just as if nothing happened.”

His selflessness and willingness to care for Members extends into all aspects of their visits. When a guest got in a small fender bender with his rental car, Antonio took the car to a local mechanic friend to fix the part. In total, they were able to fix the car for $30 instead of the $2,000 the agency would have charged. “Of course the Member was thrilled with Antonio and his great attention to detail,” David says. 

And finally, one more example of how Antonio has elevated and personalized service during a time of need: Caring for Members during the onset of the pandemic. Members were visiting their parents in Real del Mar when the pandemic hit and were faced with the challenge of caring for them by providing food and necessities while maintaining proper social distancing and limiting their at-risk parents from exposure. “Antonio immediately sprang into action and helped our Member’s parents get food and other necessities, and offered to personally handle other challenges that have come up,” says David. “To the family, Antonio represented ‘a lifeline during this time’.”  

This month we’re excited to celebrate Antonio and share a bit more about him and his insider knowledge from Real del Mar:

How long have you been a part of the team? 
I first started with Exclusive Resorts at Esperanza Resort in Cabo in 2009. I’ve been part of this lovely team for 11 years.
What do you love the most about your job?

The best part is getting to know people from all over the world. I love interacting with our Members and showing them the real Mexican culture.

How do you share the real Mexican culture with Members?

I encourage our Members to try authentic Mexican Food! I’m not talking about Tex-Mex or hard-shell tortilla tacos, but authentic Mexican cuisine. There’s nothing better than a taco with a fresh handmade tortilla and fresh tableside guacamole prepared from scratch, or our delicious enchiladas served for breakfast.

What’s your favorite thing to do in Real del Mar? 

Touring the property! This is paradise, literally! My favorite villa is Casa La Costa. I love the layout and how everything connects together—the open media room, beautiful ocean views from every bedroom—it’s a stunning house!

What makes Real del Mar special? 

The combination of genuine people and the beauty of the Banderas Bay—both are here to please!

What are your top 5 things not to be missed during a trip to Real del Mar?
  1. Snorkeling: We have the most beautiful beach around the bay and everyday different boats come from across the bay to our shore to do snorkeling tours.
  2. Jalapeño Margaritas! Super refreshing and tasty.
  3. Massages, either in the house or at the spa, there is nothing better to balance your body and harmonize your mind and soul.
  4. In-House Tequila Tasting: Forget everything you know about tequila—it’s just not true. To most of us the name itself brings along the words salt, lime, and an extreme hangover the next morning. Right? Not in Mexico! Let the tequila master take you to explore the different types of tequila, taste 100% pure blue agave tequila, and discover a whole new world.
  5. Visiting the Marietas Islands: Home of the hidden beach and abundant marine life populations, this is without a doubt one of the activities you should add to your list of tours and adventures you’ll want to enjoy during your stay in Real del Mar.
What do you like to do in your free time?
Running and biking! Unless my 6-year-old troublemaker wants me to play games with her.

What kind of traveler are you? Beach, spa, adventure? And where do you hope to travel next? 

Adventure! Beach, mountain…I’m hoping to visit Huasteca Potosina and Cabo on my next vacation.

Can you share a favorite recipe (food or drink!) with our Members?

My favorite drink during the summer time and hot season is a Michelada!

Ingredients:
  • Mexican lager beer (Modelo,Corona, Pacifico)
  • 3-4 splashes of clamato juice
  • Hot sauce, more or less to taste (I use Tabasco)
  • 2 splashes of Worcestershire sauce
  • 2 splashes of Maggi sauce (or soy sauce)
  • Juice of one lime (freshly squeezed)
  • Tajín seasoning (or salt) for the rim
Instructions:
  1. Take about a tablespoon of Tajín (or salt) and sprinkle it on a small plate. Rub a slice of lime around the rim of the glass and then press the rim in the Tajín to salt the rim.
  2. Add two ice cubes… I know, ice in a beer? Wait to taste it!
  3. Fill the glass about ¼ to ⅓ with the clamato juice. Add the hot sauce, lime juice, Worcestershire sauce, and soy sauce. If you used Tajín to salt the rim, pour any excess from the plate into the glass.
  4. Fill the rest with cold beer.
  5. Garnish with a slice of lime.
  6. Raise your glass and say Salud!

Salud to you, Antonio!