A Letter From The CEO

I am so thrilled to share with you some of our 2014 highlights and provide some insight on what is yet to come - including exciting new destination announcements - as we continue to expand your horizons and create meaningful moments for your friends and family.

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Executive Summary Highlights

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How Did We Do?

2014 was a year of progress for Exclusive Resorts. Filled with financial, technical and membership milestones. Not only were we able to generate more than $180 million dollars in revenue (up more than 20% from 2013), we achieved a 98% member retention rate, the highest in Club history.

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By The Numbers
Here's a quick synopsis of the numbers you need to know from the Club's 2014 Financial Summary. 
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2014 Financial Summary
Financial metrics presented are based on our internal management books, which differ from our financial reports prepared under GAAP accounting. We strongly encourage you to review our financial summary posted for additional context around these numbers here.  
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Cathy Ross Named The Club's New CEO

After four years of thoughtful and strategic leadership, Philippe Bourguignon and Steve Case named Cathy Ross the new CEO of Exclusive Resorts in May 2015. As the new Executive Co-Chairman of the Board alongside Steve, Philippe will focus on leading the vision for the future of the company, “ER 2020,” which you’ll hear more about throughout the next year. As majority owner of ER, Steve will also continue to play a significant role in driving the long-term vision for the company.

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The Service Factor

When it comes to service, we do things differently and better than even the finest hotels. With the launch of our new proprietary web application - The Source - we've been able to completely redefine and reinvent our member experience.

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Mind Readers & Dream Makers

Whether plotting the perfect art tour in Paris or ensuring that the house in Real del Mar was stocked with snacks and sunblock, the team at Exclusive Resorts had our guests covered in 2014. Vacation Ambassadors curated brilliantly bespoke travel experiences, while our top-flight, on-site concierges, in turn, coordinated members’ dream adventures on the ground. Here are a few of our favorite above-and-beyond moments from 2014.

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Introducing The Source
Learn how our new mobile web application - The Source - will make travel with the Club even easier. All while improving our research, booking and predictive planning capabilities without jeopardizing our incomparable relationship-based service model that still acts as our most impressive differentiator. Click here to learn more.
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Increased Member Engagement
In 2015, the Club redesigned its email communication strategy into one condensed weekly alert featuring club news and engaging new editorial content. This new contact strategy has increased open rates and engagement by over 30% ensuring members are better informed.
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Residence Collection

Our overall strategy continues to be the operation of large homes that the Club controls, coupled with exceptional service. Our current portfolio offerings and partnerships, provide access to 70 destinations accross seven continents. 

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More Residences. More Choice.
In 2014 and 2015 we added or renewed over 20 new residences in the Club's collection. Five residences were renewed at Deer Valley Montage, one residence at Deer Valley Ironwood and two residences in Steamboat. We also extended four leases at Buckingham Gate in London and added a new five-bedroom residence in Kiawah, South Carolina with access to five world-class golf courses. View a map of our new additions here. 
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On The Horizon
In 2015, the Club will add new residences in Florida outside of Miami and a European Collection for travel in 2016. Exclusive Resorts will also launch a partnership with Aman Resorts, an award-winning collection of intimate properties around the world. View a full list of new destinations here.
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New 2016 European Villa Collection
On July 9th, the Club will unveil it's 2016 European Villa Collection revisiting old favorites like St. Tropez and the Amalfi Coast while adding new villas and downtown apartments in Paris, San Sebastian, Florence and Lake Como. 
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Where You Went. Where To Go Next.
Last year was an epic year of travel, but we bet we can top it in 2015 with even more exciting and unexpected destinations on our radar. Check out our picks for where to go next. 

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Experience Collection

We diversified the Club's portfolio and introduced the Experience Collection - a carefully curated selection of group and private travel offerings designed to (gently) push your boundaries with coveted experiences, both near to home and far. 

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Private Travel = You Choose Where To Go, When To Go & Who To Go With
Our new collection of Private Travel offerings with custom itineraries - from weekend getaways to New Orleans and Charleston to international escapes in Peru and India - give you the freedom to choose where to go, when to go and who to go with. Best of all – you can pay with plan days for many of these trips. View our full list of Private Travel experiences here.
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2014 Group Journeys Recap
In 2014, Exclusive Resorts hosted seven group journeys and ten exclusive events. From crunching through the Antarctica ice on an expedition ship or trekking through Kenya on safari, we made our member's wildest dreams a reality with adventure, exclusive access and luxuries in some of the most exotic locales on earth. Here's a quick recap. 
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Bucket List Moments from Exclusive Journeys
Gina Bach, the senior director of Exclusive Journeys scouts out once-in-a-lifetime experiences around the globe. Here, she recounts her bucket list moments of 2014 and 2015. 
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Just Back From: Antarctica
Member Barry Murphy shares his inspiring bucket list moments from Antarctica and explains how the Club's group journeys have pushed his boudaries and changed his life. 
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Portfolio Management

In 2014, we invested $7 million dollars in maintenance and capital improvements to the Club's residential portfolio. 

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Anatomy Of An Exclusive Resorts Residence
We strongly believe in maintaining the quality of our core residence portfolio. For this reason, we continue to make upgrades to ensure a consistent experience year after year. Here's a little refresher on what makes our residences standout. 
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Before & After
In 2014, the Club completed major upgrade projects in Grand Cayman, Kohala, Turks & Caicos, Abaco, Ho'Olei, Kapalua, Lake Tahoe, Little Dix Bay, Peninsula Papagayo and New York's Park Avenue Place. Click here to see a few of our favorite before and after photos.    
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Going Green
By installing new environmental systems in Mexico, Costa Rica and the Caribbean, the Club was able to reduce energy consumption by 20-40% resulting in lower operational costs without adversely impacting performance or the guest experience. Environmental initiatives in 2014 included the installation of in-home energy management systems, occupany sensors, LED light bulbs, solar golf cart charging systems, passive solar homes, high efficiency heat pump pool heaters, salt chlorinated generators for pools, tankless water heaters, wind turbine generators, high efficient HVAC systems and more. 
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Our Community

We are a community of like-minded, passionate travelers who use vacations to stay connected, relaxation to recharge and experiences to enrich our lives. This is not just a way to vacation but an entrée into an elite travel tribe.

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Read & Share Reviews
Share your destination and activity reviews with other members through The Source, the Club's new proprietary web platform. From restaurants and tour guides to your favorite villa or spa therapist, our new member community makes it easy for you to connect, network and share experiences with like-minded travelers in a secure (and private) environment. 
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Meet Me There

Exclusive Resorts member and blogger, D.J. Duckworth, showcases the best kept destination secrets in the Club's new "Meet Me There" video series. Watch D.J.'s most recent report from Antarctica here.

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CURATED Magazine
CURATED, the Club's first bi-annual print magazine celebrates the ultimate in wanderlust. Read the Winter/Spring issue here featuring exclusive inverviews with Club staff, Exclusive Resorts members, Michelin-starred chef Alain Ducasse, professional golfer (and member) Jack Nicklaus and colorful destination features on Real del Mar and Cuba. CURATED's Fall/Winter issue will be distributed in September 2015. 

Except as otherwise specified herein, information is current as of 12.31.2014. This 2014 Year in Review contains forward looking statements that reflect the Club’s best judgment as of the date they were made. Such statements are made as of 06.01.2015 based on then-current facts and reasonable assumptions and are subject to change. Financial information presented in this report contains certain differences compared to GAAP-prepared statements and has not been audited. Club membership is subject to terms and conditions of Club Membership Agreement. Gateway cardholder use is subject to terms and conditions of Gateway Purchase Agreement. Reservations for specific days, destinations and events subject to availability. Experience Collection vacations, certain services, amenities and other member benefits may require additional fees, may have limited availability and are subject to additional terms and conditions. Current Club destinations, residences and partnerships are subject to change. See www.exclusiveresorts.com for more information. Exclusive Resorts and the Exclusive Resorts flower logo are registered service marks of Exclusive Resorts, LLC. ©2015, Exclusive Resorts, LLC. All rights reserved.




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